Refund and Returns Policy

Last updated: September 1, 2026

We want you to feel confident when ordering from Anchorage Derm Shop. This policy explains when a product may be returned, how to request a return, and how approved refunds and exchanges are handled.

30-day return window

You may request a return within 30 calendar days after the carrier records your order as delivered. Requests received after the 30-day period may not be accepted.

Return eligibility

To qualify for a return, the product must be unopened, unused, undamaged, and in its original sealed packaging. You must also provide the order number or other proof of purchase from anchoragedermshop.com.

Because skincare products are personal-use items, opened, used, tested, or unsealed products cannot be returned for reasons of hygiene and product integrity, except where required by law or when we shipped a damaged, defective, or incorrect item.

Items that cannot be returned

• Opened, used, tested, altered, or unsealed skincare products
• Products missing their original packaging, seals, accessories, or components
• Items marked final sale or non-returnable at the time of purchase
• Gift cards or promotional items received at no charge
• Items purchased from another retailer or website
• Returns requested more than 30 days after delivery

How to start a return

1. Email support@anchoragedermshop.com before sending anything back.
2. Include your order number, the item you wish to return, and the reason for the request.
3. Wait for return authorization and shipping instructions from our customer support team.
4. Package the approved item securely and send it using a trackable shipping service.

Do not mail returns to the clinic address without authorization. Returns sent without prior approval, sent to the wrong address, or sent cash-on-delivery may be refused.

Damaged, defective, or incorrect items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, leaking, or different from what you ordered, contact us within 7 days of delivery. Include your order number and clear photographs of the item, shipping box, packaging, and shipping label. After review, we may offer a replacement or refund at no additional cost.

Exchanges

We do not offer automatic direct exchanges. The fastest way to obtain another product is to return the eligible item following this policy and place a new order. If we shipped an incorrect or damaged item, our support team will provide replacement instructions.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after an order has entered processing or has shipped. Once shipped, an eligible item must follow the standard return process.

Return shipping and original shipping charges

For a standard eligible return, the customer is responsible for return shipping. Original shipping charges are not refundable. If we confirm that the item was damaged, defective, or shipped incorrectly, we will provide an appropriate remedy and cover reasonable return shipping when required.

We recommend using a trackable shipping service and retaining the receipt. We are not responsible for return packages lost or damaged in transit.

Refund review and timing

After an authorized return is received, we will inspect it and notify you whether the refund is approved. Approved refunds are issued to the original payment method for the eligible product amount, less any non-refundable shipping charges or other disclosed deductions.

Please allow up to 10 business days after approval for us to process the refund. Your bank or card issuer may require additional time to post the credit to your account.

Contact us

For return or exchange questions, email support@anchoragedermshop.com or call 907-865-8455.

Anchorage Dermatology & Cosmetics
615 E 82nd Ave, Suite 204
Anchorage, AK 99518